Help · Matching & exceptions
Short payments and over-payments
How Gladpaid handles a receipt that is a little under or over the invoice, using the tolerance and accounts in your policy.
Updated
Customers do not always send the exact invoice amount. A sender-side fee, a rounding difference or a misread invoice leaves a gap. Gladpaid shows the gap and applies the choices recorded in your treatment policy; it does not invent a treatment.
Short payments
If the receipt is under the invoice by no more than your tolerance (set in the policy, as an amount or a percentage), Gladpaid proposes the match and shows the remainder. What happens to the remainder depends on the choice your policy records:
- Leave it open. The invoice is part-paid and the remainder stays on accounts receivable.
- Book it to fees. The remainder posts to your network fees account.
- Write it off. The remainder posts to the small-balance or settlement-difference account you mapped.
Anything short by more than the tolerance goes to the queue as a partial payment. You can apply it as a part payment and leave the rest open, or pick another invoice.
| Account | Debit | Credit |
|---|---|---|
| Dr USDC wallet | 4,998.75 | |
| Dr Network fees | 1.25 | |
| Cr Accounts receivable – customer | 5,000.00 |
Shown as a payment against the invoice plus a fee line. Your policy decides which account takes the difference.
Over-payments
When a customer sends more than the invoice, the invoice is paid in full and the excess is a balance owed to the customer, not revenue. It posts to the customer overpayment liability account you mapped, where it can later be refunded or applied to their next invoice.
Accepted differences become rules for that customer, so the same fee pattern matches at a higher tier next time.
Related
- Your treatment policyBooks basis, classification, fees, settlement differences and price timing: set once, versioned, and chosen by your accountant.
- Receipts with no clear invoiceWhat to do with a low-confidence receipt: pick the invoice, split it, or mark it as something other than an invoice payment.
- Account mappingChoose or create the ledger accounts Gladpaid posts to: wallet, fees, gain or loss, suspense and customer overpayments.
Did this not answer it? Write to support@gladpaid.com with the business name and the item. Please never include a recovery phrase or private key; we will never ask for one.