Legal
Data retention
Last updated 22 September 2026 · Digital Infinity Group LLC
- Audit events and close packs
7 years, or until the business is deleted plus any legal minimum that still applies
They are the evidence behind entries in your books, and reviewers and auditors rely on them.
- On-chain transfers, matches and posting records
For the life of the business in the service
Month-end balances and reversals depend on the full history.
- Ledger mirror (customers, invoices, accounts)
While the ledger is connected; removed after disconnection with the business's other data
Only what matching needs is mirrored.
- Uploaded documents (remittance advice, statements)
For the life of the business in the service
Each extracted value links back to the document it came from.
- Support email
2 years from the last message
To answer follow-ups with context.
- Application logs
30 days
Operating and securing the service. Logs are scrubbed of secrets and key material.
- Businesses after a trial ends unpaid, or after cancellation
Read-only for 30 days, then retained for 90 days in total before deletion, with notice by email
Time to export or reactivate without losing history.
- Deleted businesses
Soft-deleted for 30 days, then purged
A window to undo an accidental deletion.
- Billing records
As long as tax and accounting law requires
Legal obligation. Card details are held by Stripe, never by us.
Export everything at any time from the app's settings. Entries already posted to your ledger are yours and stay there whatever happens to your Gladpaid account.
Gladpaid is operated by Digital Infinity Group LLC, 15732 Los Gatos Blvd #5075, Los Gatos, CA 95032. Questions: support@gladpaid.com.