Legal

Data retention

Last updated 9 October 2026 · Digital Infinity Group LLC

Audit events and close packs

7 years, or until the business is deleted plus any legal minimum that still applies

They are the evidence behind entries in your books, and reviewers and auditors rely on them.

On-chain transfers, matches and posting records

For the life of the business in the service

Month-end balances and reversals depend on the full history.

Ledger mirror (customers, invoices, accounts)

While the ledger is connected; removed after disconnection with the business's other data

Only what matching needs is mirrored.

Uploaded documents (remittance advice, statements)

For the life of the business in the service

Each extracted value links back to the document it came from.

Support email

2 years from the last message

To answer follow-ups with context.

Security log (sign-ins, failed sign-ins, changes to two-factor, passkeys and passwords, session sign-outs, admin access)

1 year

Detecting and investigating misuse of an account. Network addresses are stored only as a keyed hash, and devices only as browser and system (for example "Chrome on Mac").

Active minutes (a count per day of the minutes you used the service while signed in)

For the life of your account; deleted with it

Understanding how the service is used, so we can run and improve it.

Approximate location (the city and country your connection came from when your account was first used; never the IP address)

For the life of your account; deleted with it

Understanding where the service is used, so we can run and improve it.

Application logs

30 days

Operating and securing the service. Logs are scrubbed of secrets and key material.

Businesses after a trial ends unpaid, or after cancellation

Read-only for 30 days, then retained for 90 days in total before deletion, with notice by email

Time to export or reactivate without losing history.

Deleted businesses

Soft-deleted for 30 days, then purged

A window to undo an accidental deletion.

Billing records

As long as tax and accounting law requires

Legal obligation. Card details are held by Stripe, never by us.

Export everything at any time from the app's settings. Entries already posted to your ledger are yours and stay there whatever happens to your Gladpaid account.

Gladpaid is operated by Digital Infinity Group LLC, 15732 Los Gatos Blvd #5075, Los Gatos, CA 95032. Questions: support@gladpaid.com.