Help · Matching & exceptions
Receipts with no clear invoice
What to do with a low-confidence receipt: pick the invoice, split it, or mark it as something other than an invoice payment.
Updated
A receipt is Low confidence when Gladpaid finds no invoice it could settle, or several equally likely ones. It never guesses. The receipt is shown next to the candidate invoices, with the payer address, amount, date and any memo, and you decide.
Your three choices
- 01
Pick the invoice
Choose one of the candidates, or search any open invoice for that customer or another.
- 02
Split it
Apply one receipt across several invoices, with any remainder handled as in Short and over-payments.
- 03
Mark it as not an invoice payment
Choose what it was instead (below).
When it is not an invoice payment
| Choice | Typical case |
|---|---|
| Own transfer | Moved from your exchange account or another wallet you own. |
| Loan proceeds | A lender funded the business in stablecoins. |
| Owner contribution | Capital put in by an owner. |
| Refund received | A supplier returned money. |
| Customer prepayment | Paid before an invoice exists. |
| Other income | Anything else, with a note. |
Each choice posts to the account you mapped for it in Account mapping. Until a receipt is classified, it can be held in your unidentified receipts (suspense) account so the wallet balance still reconciles at month end.
Outflows work the same way
Money leaving a watched address, such as a bill payment, a transfer to your own exchange account or a conversion to dollars, appears in the queue until it is classified. Month-end balances do not reconcile without outflows, so the close checklist waits for them.
Remittance advice often settles a Low item in one step. See Uploads and remittance advice.
Related
- Understanding match confidence: High, Medium and LowHow Gladpaid matches receipts to invoices with explicit rules, and what each of the three confidence tiers means.
- Short payments and over-paymentsHow Gladpaid handles a receipt that is a little under or over the invoice, using the tolerance and accounts in your policy.
- The exception queueOne list of everything that needs a person, ordered by what blocks the month-end close.
- Uploads, remittance advice and exchange statementsForward remittance emails or upload PDFs and statements. Extraction proposes, you confirm, and nothing is sent to a model without consent.
Did this not answer it? Write to support@gladpaid.com with the business name and the item. Please never include a recovery phrase or private key; we will never ask for one.