Help · Matching & exceptions
The exception queue
One list of everything that needs a person, ordered by what blocks the month-end close.
Updated
The queue is where the daily work happens. Anything Gladpaid could not settle on its own lands here, in one list, with the items that would block the month-end close at the top. Each item says in one sentence why it is here and what your choices are.
What can appear, in order
| Item | Why it is here | Read more |
|---|---|---|
| Low-confidence receipt | No invoice, or several candidates | Receipts with no clear invoice |
| Short or over-payment | The amount differs from the invoice beyond tolerance | Short and over-payments |
| Unclassified outflow | Money left a watched address and needs a purpose | Receipts with no clear invoice |
| Depeg flag | The market price was more than 0.5% from par | Valuation and depeg flags |
| Ledger conflict | The invoice changed in your ledger after we matched it | When the ledger changes |
| Locked period | The receipt dates into a period your ledger has locked | Locked periods |
| Ledger disconnected | Access to QuickBooks or Xero lapsed | Reconnecting a ledger |
| Missing policy | Posting waits until a treatment policy is set | Treatment policy |
Working through it with the keyboard
| Key | Action |
|---|---|
J / K | Next / previous item |
Enter | Accept the suggested resolution |
E | Edit: pick another invoice, split, or reclassify |
Every resolution is recorded in the audit trail with your name, and a correction to a match becomes a rule for next time (see Match confidence).
When it is empty
An empty queue says so, with the month's count: "Nothing needs you. 23 receipts matched this month." Resolved items then wait in the ready-to-post batch (see Posting and undo).
Related
- Understanding match confidence: High, Medium and LowHow Gladpaid matches receipts to invoices with explicit rules, and what each of the three confidence tiers means.
- Receipts with no clear invoiceWhat to do with a low-confidence receipt: pick the invoice, split it, or mark it as something other than an invoice payment.
- Month-end closeThe eight-step close checklist, deadline reminders, sign-offs, and how a closed period locks and reopens.
- The firm consoleFor bookkeeping firms: wholesale per-client pricing, one queue across clients, a close board and your branding on client packs.
Did this not answer it? Write to support@gladpaid.com with the business name and the item. Please never include a recovery phrase or private key; we will never ask for one.