Help · Billing & account
Billing, the trial and what happens when it ends
The 14-day no-card trial, the plans, what counts as a reconciled transaction, and every billing state explained.
Updated
The trial
Every new business gets 14 days free, with no card, at Business-plan limits. It runs on your own data from day one: the previous full month plus the month to date. Posting to your ledger is allowed during the trial, because the value has to be real.
The plans
| Plan | Price | Reconciled transactions included |
|---|---|---|
| Starter | $69 / month | 60 |
| Business | $149 / month | 300 |
| Scale | $349 / month | 1,500 |
| Firm | $99 per client business / month | 300 per client, pooled |
Plans are billed monthly per business. Full details, including overage, are on Pricing and in Overage and upgrades.
What counts as a reconciled transaction
One on-chain transfer into or out of a watched address that Gladpaid values and classifies. Pending, failed and spam transfers do not count. Team members, reviewers and the month-end close are never charged for.
Billing states
| State | What you can do |
|---|---|
| Trial, days 1–14 | Everything. |
| Trial ended, no plan | Read-only for 30 days: everything visible and exportable, no new posting. Watching continues so nothing is missed. Then watching pauses and the ledger is disconnected. Data is kept 90 days, then deleted, with an email before it happens. |
| Active | Everything. |
| Payment failed | Everything for 7 days, with a banner, while the card is retried. Then posting and exports pause. Watching and matching continue, so catching up is simple. |
| Cancelled | Everything until the end of the paid period, then as "trial ended, no plan". |
Change or cancel your plan, update your card and download invoices under Settings → Billing, which opens the secure billing portal. Only members with the Owner role can see billing.
Catch-up
Behind on the books? A one-off catch-up for $199 per business reconciles 13 months of history, whatever your plan. Buy it under Settings → Billing → Catch-up.
Related
- Overage and when an upgrade is suggestedWhat each transaction above your plan costs, when you are warned, and why an upgrade is only suggested when it saves money.
- Sending to the owner to activateThe bookkeeper does the work; the owner pays in one click from an email, without learning a new tool.
- Exporting and deleting your dataExport everything as XLSX or JSON, disconnect your ledger, and delete a business. What is kept, for how long, and why.
Did this not answer it? Write to support@gladpaid.com with the business name and the item. Please never include a recovery phrase or private key; we will never ask for one.